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Placing an order

How do I place an order?

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Be sure to use the filters on the top of the page when browsing products to quickly find the right items.

Once you have found a product you like...

  1. Select the size and colour, and click 'add to cart'.
  2. Your cart shows the items you have chosen. You can edit and remove items here.
  3. When you are ready to place your order, you can click 'checkout'.
  4. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.
What payment methods do you accept?

Most major credit and debit cards are accepted.

How do I use a discount code?

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

Delivery

When will my order be shipped?

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.

How can I track my order?

You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.

Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.

Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

What delivery options are available?

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.

For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.

See our delivery pricing for more information.

Where do you ship to?

We offer delivery to a large number of countries.

All of our delivery locations.

What should I do if my order hasn’t been delivered?

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Be sure to check our estimated delivery dates.

If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

Where is my order shipped from?

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.

Will I be liable to pay duty or customs charges on my order?

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

The usual duty and customs charges apply to orders delivered to other destinations.

Returns & refunds

Can I return items from different orders in the same parcel?

You are welcome to return items from different orders in one parcel.

Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.

If you have any further questions, please do not hesitate to contact us here.

What is your returns policy?

You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.

Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.

You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

Are returns free?

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

How do I return my order?

It's simple to set up a return for all or part of your order.

Please open a return and our customer service team will get back to you with further instructions.
Please see our Refund Policy for more information.

Can I exchange an item?

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

  • Return the item(s) by opening a return.
  • Find the new item and purchase that as a new order.

If your original order was discounted, please get in touch with your new order number and our support team will be happy to issue a price match refund.

How long will it take to get my refund?

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.

If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

Why haven't I received my refund?

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.

Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

My item is faulty, what should I do?

If your item is faulty upon receiving it, please get in touch to receive a free return.

If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

  • Your order number
  • Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
  • Details of the problem you noticed and how it first occurred.
  • Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

My order

What is the expected delivery date of my order?
Can I make changes to my order?

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I add items to my order?

Unfortunately, we can't add another item to an order once it's already been placed.

However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please note we can only do this for orders within the EU.

My delivery address is incorrect, what should I do?

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I cancel my order?

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if your order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.

If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

I'm missing items from my order, what should I do?

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.

If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the item details.

My account

Can I update my account details?

Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.

Can I delete my account?

Should you wish to close and delete your Isobaa account, please contact us and we will delete your personal details and account as requested.

Product questions

Where can I find information on sizing?

You can find a size guide for the relevant product on every product page - look for 'Size guide' above the size selector.
We also have a more 'generic', and less product specific size guide.
If you are in between sizes, go one up for a looser fit, go one down for a very tight, snug fit.

How should I take care of my Isobaa products?

We’ve designed our Isobaa garments to be easy to care for.
Our products come with attached care labels with the necessary instructions. Please refer to these, or any information on the product page.
If you require further advice, please contact us.

Other

Do you sell gift cards or vouchers?

We don't currently sell gift cards or vouchers.

About Isobaa

What's the best way to contact you?

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@isobaa.com

Isobaa Sheep peeking from behind trees in Heathland

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Isobaa | Womens Merino Blend 160 Hipster Knickers (Cloud Melange) | Discover everyday comfort with Isobaa's Merino blend hipster knickers.Isobaa | Womens Merino Blend 160 Hipster Knickers (Cloud Melange) | Discover everyday comfort with Isobaa's Merino blend hipster knickers.
Isobaa | Womens Merino 200 Tights (Navy/Denim) | Conquer mountains, ski slopes, and sofa days with unmatched comfort in our 200gm Merino wool tights.Isobaa | Womens Merino 200 Tights (Navy/Denim) | Conquer mountains, ski slopes, and sofa days with unmatched comfort in our 200gm Merino wool tights.
Womens Merino 200 Tights (Navy/Denim)
Sale price$162.00
Isobaa | Womens Merino 180 Hipster Shorts (Charcoal) | Conquer any activity in comfort with Isobaa's superfine Merino hipster shorts.Isobaa | Womens Merino 180 Hipster Shorts (Charcoal) | Conquer any activity in comfort with Isobaa's superfine Merino hipster shorts.
Isobaa | Junior Merino Blend 200 Long Sleeve Crew (Stripe Charcoal/Smoke) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.Isobaa | Junior Merino Blend 200 Long Sleeve Crew (Stripe Charcoal/Smoke) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.
Isobaa | Womens Merino Blend 200 PJ Shorts (Petrol) | Discover breathable comfort with our Merino blend shorts.Isobaa | Womens Merino Blend 200 PJ Shorts (Petrol) | Discover breathable comfort with our Merino blend shorts.
Womens Merino Blend 200 PJ Shorts (Petrol)
Sale price$152.00
Isobaa | Womens Merino 260 Lounge Loose Joggers (Wine/Navy) | Isobaa 260gm Merino wool lounge joggers.Isobaa | Womens Merino 260 Lounge Loose Joggers (Wine/Navy) | Isobaa 260gm Merino wool lounge joggers.
Isobaa | Kids Merino Blend 200 Long Sleeve Crew (Stripe Fuchsia/Smoke) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.Isobaa | Kids Merino Blend 200 Long Sleeve Crew (Stripe Fuchsia/Smoke) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.
Isobaa | Mens Merino 150 Raglan Baseball Tee (Charcoal/Wine) | Layer for adventure with Isobaa's superfine Merino Tee.Isobaa | Mens Merino 150 Raglan Baseball Tee (Charcoal/Wine) | Layer for adventure with Isobaa's superfine Merino Tee.
Isobaa | Mens Merino 150 Sheep Tee (Green) | Gear up for everyday adventures in Isobaa's superfine Merino Tee.Isobaa | Mens Merino 150 Sheep Tee (Green) | Gear up for everyday adventures in Isobaa's superfine Merino Tee.
Mens Merino 150 Sheep Tee (Green)
Sale price$142.00
Isobaa | Womens Merino 260 Lounge Sweatshirt (Charcoal) | The ultimate 260gm Merino wool sweatshirt – Your go-to for staying cosy after chilly runs, conquering weekends in style, or whenever you crave warmth without bulk.Isobaa | Womens Merino 260 Lounge Sweatshirt (Charcoal) | The ultimate 260gm Merino wool sweatshirt – Your go-to for staying cosy after chilly runs, conquering weekends in style, or whenever you crave warmth without bulk.
Isobaa | Mens Merino 180 Long Sleeve Crew (Mini Stripe Navy/Green) | Get outdoors with the ultimate Merino wool long-sleeve top.Isobaa | Mens Merino 180 Long Sleeve Crew (Mini Stripe Navy/Green) | Get outdoors with the ultimate Merino wool long-sleeve top.
Isobaa | Merino Wool Blend Slippers (Charcoal/Orange) | Comfort that lasts – Isobaa's Merino blend slippers are your companions for relaxation both indoors and out.Isobaa | Merino Wool Blend Slippers (Charcoal/Orange) | Comfort that lasts – Isobaa's Merino blend slippers are your companions for relaxation both indoors and out.
Isobaa | Mens Merino 180 Long Sleeve Crew (Forest/Green) | Get outdoors with the ultimate Merino wool long-sleeve top.Isobaa | Mens Merino 180 Long Sleeve Crew (Forest/Green) | Get outdoors with the ultimate Merino wool long-sleeve top.
Isobaa | Kids Merino Blend 200 Long Sleeve Crew (Stripey Navy/Sky) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.Isobaa | Kids Merino Blend 200 Long Sleeve Crew (Stripey Navy/Sky) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.
Isobaa | Womens Merino 180 Hipster Shorts (Black/Charcoal) | Conquer any activity in comfort with Isobaa's superfine Merino hipster shorts.Isobaa | Womens Merino 180 Hipster Shorts (Black/Charcoal) | Conquer any activity in comfort with Isobaa's superfine Merino hipster shorts.
Isobaa | Merino Blend Everyday Socks (3 Pack - Black/Charcoal) | Discover the ultimate everyday sock with Isobaa's Merino blend (3-pack).Isobaa | Merino Blend Everyday Socks (3 Pack - Black/Charcoal) | Discover the ultimate everyday sock with Isobaa's Merino blend (3-pack).
Isobaa | Kids Merino Blend 200 Leggings (Smoke/Fuchsia) | Gift all-day comfort and performance with Isobaa's Merino Wool tights.Isobaa | Kids Merino Blend 200 Leggings (Smoke/Fuchsia) | Gift all-day comfort and performance with Isobaa's Merino Wool tights.
Isobaa | Mens IsoSoft 240 Hoodie (Emerald) | For chilly trailheads, post-workout cool-downs, and cosy weekends.Isobaa | Mens IsoSoft 240 Hoodie (Emerald) | For chilly trailheads, post-workout cool-downs, and cosy weekends.
Mens IsoSoft 240 Hoodie (Emerald)
Sale price$182.00
Isobaa | Mens Merino Blend 200 PJ Shorts (Smoke Melange) | Discover breathable comfort with our Merino blend shorts.Isobaa | Mens Merino Blend 200 PJ Shorts (Smoke Melange) | Discover breathable comfort with our Merino blend shorts.
Isobaa | Womens Merino Wool Insulated Jacket (Black/Wine) | Innovative and sustainable design with our Merino jacket.Isobaa | Womens Merino Wool Insulated Jacket (Black/Wine) | Innovative and sustainable design with our Merino jacket.
Isobaa | Mens Merino 260 Lounge Loose Joggers (Wine/Navy) | Isobaa 260gm Merino wool lounge joggers.Isobaa | Mens Merino 260 Lounge Loose Joggers (Wine/Navy) | Isobaa 260gm Merino wool lounge joggers.
Isobaa | Mens Merino Block Stripe Sweater (Navy/Denim/Sky) | Discover effortless style and exceptional comfort with our  extrafine 9-gauge Merino wool crew neck sweater.Isobaa | Mens Merino Block Stripe Sweater (Navy/Denim/Sky) | Discover effortless style and exceptional comfort with our  extrafine 9-gauge Merino wool crew neck sweater.
Isobaa | Merino Blend Trainers (Charcoal Melange) | Conquer trails, city commutes, and everything in between with Isobaa's Merino blend trainers.Isobaa | Merino Blend Trainers (Charcoal Melange) | Conquer trails, city commutes, and everything in between with Isobaa's Merino blend trainers.
Merino Blend Trainers (Charcoal Melange)
Sale price$242.00
Isobaa | Merino Mini Stripe Scarf (Navy/Denim) | Stay cosy and stylish with Isobaa's mini-striped scarf, crafted from luxuriously soft extra-fine Merino wool.Isobaa | Merino Mini Stripe Scarf (Navy/Denim) | Stay cosy and stylish with Isobaa's mini-striped scarf, crafted from luxuriously soft extra-fine Merino wool.
Merino Mini Stripe Scarf (Navy/Denim)
Sale price$101.00
Isobaa | Womens Merino 260 Lounge Loose Joggers (Smoke/Black) | Isobaa 260gm Merino wool lounge joggers.Isobaa | Womens Merino 260 Lounge Loose Joggers (Smoke/Black) | Isobaa 260gm Merino wool lounge joggers.
Isobaa | Womens Merino Crew Sweater (Charcoal/Orange) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater.Isobaa | Womens Merino Crew Sweater (Charcoal/Orange) | Everyday warmth and comfort with our superfine 12-gauge Merino wool crew neck sweater.
Isobaa | Kids Merino Blend 200 Long Sleeve Crew (Navy/Sky) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.Isobaa | Kids Merino Blend 200 Long Sleeve Crew (Navy/Sky) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.
Isobaa | Merino Honeycomb Throw (Mustard) | Our Merino Honeycomb throw is made from our super-soft extra-fine Merino wool.Isobaa | Merino Honeycomb Throw (Mustard) | Our Merino Honeycomb throw is made from our super-soft extra-fine Merino wool.
Merino Honeycomb Throw (Mustard)
Sale price$283.00
Isobaa | Junior Merino Blend 200 Long Sleeve Crew (Stripe Smoke/Fuchsia) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.Isobaa | Junior Merino Blend 200 Long Sleeve Crew (Stripe Smoke/Fuchsia) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.
Isobaa | Merino Honeycomb Throw (Petrol) | Our Merino Honeycomb throw is made from our super-soft extra-fine Merino wool.Isobaa | Merino Honeycomb Throw (Petrol) | Our Merino Honeycomb throw is made from our super-soft extra-fine Merino wool.
Merino Honeycomb Throw (Petrol)
Sale price$283.00
Isobaa | Mens IsoSoft 240 Hoodie (Grey) | For chilly trailheads, post-workout cool-downs, and cosy weekends.Isobaa | Mens IsoSoft 240 Hoodie (Grey) | For chilly trailheads, post-workout cool-downs, and cosy weekends.
Mens IsoSoft 240 Hoodie (Grey)
Sale price$182.00
Isobaa | Womens Merino Cable Sweater (Wine) | Experience timeless style and outdoor-ready performance with our Merino wool crew neck sweater.Isobaa | Womens Merino Cable Sweater (Wine) | Experience timeless style and outdoor-ready performance with our Merino wool crew neck sweater.
Womens Merino Cable Sweater (Wine)
Sale price$323.00
Isobaa | Womens Merino Roll Neck Sweater (Bran/Orange) | Discover premium style and performance with Isobaa's extra-fine Merino roll neck sweater.Isobaa | Womens Merino Roll Neck Sweater (Bran/Orange) | Discover premium style and performance with Isobaa's extra-fine Merino roll neck sweater.
Isobaa | Womens Merino 260 Lounge Cuffed 3/4 Joggers (Black/Smoke) | Ultimate comfort and performance with our superfine Merino cropped joggers.Isobaa | Womens Merino 260 Lounge Cuffed 3/4 Joggers (Black/Smoke) | Ultimate comfort and performance with our superfine Merino cropped joggers.
Isobaa | Mens Merino Cable Sweater (Charcoal) | Experience timeless style and outdoor-ready performance with our Merino wool crew neck sweater.Isobaa | Mens Merino Cable Sweater (Charcoal) | Experience timeless style and outdoor-ready performance with our Merino wool crew neck sweater.
Mens Merino Cable Sweater (Charcoal)
Sale price$323.00
New Isobaa | Mens 160 Merino Active Long Sleeve Crew (Petrol) | Elevate your active wardrobe with our Men's 160 Merino Active Long Sleeve Crew, expertly crafted from 160g 18.5 micron superfine merino woolIsobaa | Mens 160 Merino Active Long Sleeve Crew (Petrol) | Elevate your active wardrobe with our Men's 160 Merino Active Long Sleeve Crew, expertly crafted from 160g 18.5 micron superfine merino wool | Model: Ed
Isobaa | Womens Merino 180 Hipster Shorts (Mini Stripe Navy/Green) | Conquer any activity in comfort with Isobaa's superfine Merino hipster shorts.Isobaa | Womens Merino 180 Hipster Shorts (Mini Stripe Navy/Green) | Conquer any activity in comfort with Isobaa's superfine Merino hipster shorts.
Isobaa | Womens Merino Blend 160 Crop Top (Cloud Melange) | Discover the ultimate base layer with Isobaa's Merino blend crop top.Isobaa | Womens Merino Blend 160 Crop Top (Cloud Melange) | Discover the ultimate base layer with Isobaa's Merino blend crop top.
Isobaa | Junior Merino Blend 200 Long Sleeve Crew (Charcoal/Orange) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.Isobaa | Junior Merino Blend 200 Long Sleeve Crew (Charcoal/Orange) | Your child's new favorite top: warm, breathable, and always comfortable thanks to Isobaa's Merino Wool blend.
Isobaa | Merino Bobble Beanie (Charcoal/Orange) | Stay warm and stylish with Isobaa's extra-fine Merino bobble beanie! Its cosy warmth, playful bobble, and classic rib-knit design will make it your go-to winter essential for hikes, city strolls, and everything in between.Isobaa | Merino Bobble Beanie (Charcoal/Orange) | Stay warm and stylish with Isobaa's extra-fine Merino bobble beanie! Its cosy warmth, playful bobble, and classic rib-knit design will make it your go-to winter essential for hikes, city strolls, and everything in between.
Merino Bobble Beanie (Charcoal/Orange)
Sale price$81.00
Isobaa | Womens Merino Blend 200 PJ Joggers (Cloud Melange) | Our superfine Merino blend joggers.Isobaa | Womens Merino Blend 200 PJ Joggers (Cloud Melange) | Our superfine Merino blend joggers.
Isobaa | Womens Merino 200 Zip Neck Hoodie (Charcoal) | The ultimate 200gm Merino wool hoodie.Isobaa | Womens Merino 200 Zip Neck Hoodie (Charcoal) | The ultimate 200gm Merino wool hoodie.
Isobaa | Mens Merino 150 Odd One Out Tee (Sky) | Gear up for everyday adventures, big and small, with Isobaa's superfine Merino Tee.Isobaa | Mens Merino 150 Odd One Out Tee (Sky) | Gear up for everyday adventures, big and small, with Isobaa's superfine Merino Tee.
Mens Merino 150 Odd One Out Tee (Sky)
Sale price$142.00
Isobaa | Merino Blend Slipper Boots (Smoke) | Relax in comfort in an optimal blend of merino & polyester, offering both cosy warmth and lasting durability.Isobaa | Merino Blend Slipper Boots (Smoke) | Relax in comfort in an optimal blend of merino & polyester, offering both cosy warmth and lasting durability.
Merino Blend Slipper Boots (Smoke)
Sale price$192.00
Isobaa | Junior Merino Blend 200 Leggings (Charcoal/Orange) | Gift all-day comfort and performance with Isobaa's Merino Wool tights.Isobaa | Junior Merino Blend 200 Leggings (Charcoal/Orange) | Gift all-day comfort and performance with Isobaa's Merino Wool tights.
Isobaa | Merino Blend Festive Socks (3 Pack - Navy/Smoke/Red) | Festive feet await! Chase away the winter chill with Isobaa's Merino blend festive socks (3-pack).Isobaa | Merino Blend Festive Socks (3 Pack - Navy/Smoke/Red) | Festive feet await! Chase away the winter chill with Isobaa's Merino blend festive socks (3-pack).
Isobaa | Kids Merino Blend 200 Leggings (Stripe Navy/Sky) | Gift all-day comfort and performance with Isobaa's Merino Wool tights.Isobaa | Kids Merino Blend 200 Leggings (Stripe Navy/Sky) | Gift all-day comfort and performance with Isobaa's Merino Wool tights.
Isobaa | Womens Merino Blend 200 PJ Shorts (Smoke Melange) | Discover breathable comfort with our Merino blend shorts.Isobaa | Womens Merino Blend 200 PJ Shorts (Smoke Melange) | Discover breathable comfort with our Merino blend shorts.