Refund policy

Not completely happy? Return any item within 100 days of receipt for a full refund.

How to Return

1. Open a return in your account.
2. Pack your return securely and include a note with:
   • Your name
   • Order number
   • Items being returned
3. Send your return to:

Isobaa Returns Dept. (C/O Whistl)
Unit 3 Summerhouse Road
Moulton Park,
Northampton,
NN3 6RU,
United Kingdom

Items must be returned unused, with original packaging and tags still attached.

Return postage is at your cost (except for faulty or incorrect items).

International Returns

Use the same process. EU returns should be sent to our EU warehouse:

Isobaa Returns Dept.
PVS Fashion-Service GmbH
Walter-Tron-Straße 3
97437 Haßfurt
Germany

Outside the EU? Ask your post office for a CN22 form and label the package “RETURN” to avoid import duties.

Faulty or Wrong Items

Received a damaged or incorrect product? Contact us with details and a photo. We’ll cover return costs and arrange a refund or replacement.

Refund Timing

Once we receive and inspect your return, refunds are processed within 14 days and you'll receive an email confirmation.

Exchanges

We don’t offer direct exchanges. Please return unwanted items for a refund, then place a new order for replacements.

If your original order was discounted, or you're charged shipping on the replacement, get in touch with your order number. We'll refund the difference.