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Placing an order

How do I place an order?

You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.

Be sure to use the filters on the top of the page when browsing products to quickly find the right items.

Once you have found a product you like...

  1. Select the size and colour, and click 'add to cart'.
  2. Your cart shows the items you have chosen. You can edit and remove items here.
  3. When you are ready to place your order, you can click 'checkout'.
  4. Make sure you've entered the correct shipping address and payment method, then you're ready to confirm your order: 'pay now'.
What payment methods do you accept?

Most major credit and debit cards are accepted.

How do I use a discount code?

To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.

Delivery

When will my order be shipped?

We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.

How can I track my order?

You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.

Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.

Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.

What delivery options are available?

For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.

For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.

See our delivery pricing for more information.

Where do you ship to?

We offer delivery to a large number of countries.

All of our delivery locations.

What should I do if my order hasn’t been delivered?

It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.

Be sure to check our estimated delivery dates.

If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.

Where is my order shipped from?

We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.

Will I be liable to pay duty or customs charges on my order?

There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.

The usual duty and customs charges apply to orders delivered to other destinations.

Returns & refunds

Can I return items from different orders in the same parcel?

You are welcome to return items from different orders in one parcel.

Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.

If you have any further questions, please do not hesitate to contact us here.

What is your returns policy?

You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.

Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.

You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

Are returns free?

To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.

Once we've received your item(s) back we will process your refund within 10 working days.

How do I return my order?

It's simple to set up a return for all or part of your order.

Please open a return and our customer service team will get back to you with further instructions.
Please see our Refund Policy for more information.

Can I exchange an item?

We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:

  • Return the item(s) by opening a return.
  • Find the new item and purchase that as a new order.

If your original order was discounted, please get in touch with your new order number and our support team will be happy to issue a price match refund.

How long will it take to get my refund?

If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.

If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.

Why haven't I received my refund?

If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.

Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.

My item is faulty, what should I do?

If your item is faulty upon receiving it, please get in touch to receive a free return.

If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:

  • Your order number
  • Images of the complete article and area of the fault. These will need to be sent separately. Please reply to the auto-response email you receive after submitting the contact form.
  • Details of the problem you noticed and how it first occurred.
  • Any other information, e.g. has it been washed/dried, and if so, how?

If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.

My order

What is the expected delivery date of my order?
Can I make changes to my order?

If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I add items to my order?

Unfortunately, we can't add another item to an order once it's already been placed.

However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.

Please note we can only do this for orders within the EU.

My delivery address is incorrect, what should I do?

Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.

Can I cancel my order?

Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if your order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.

If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.

I'm missing items from my order, what should I do?

We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.

If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.

If an item is missing, please contact us with the order number and the item details.

My account

Can I update my account details?

Yes, you can. Just visit your account to update your saved addresses.
Please note that you cannot update the email address linked to your account.

Can I delete my account?

Should you wish to close and delete your Isobaa account, please contact us and we will delete your personal details and account as requested.

Product questions

Where can I find information on sizing?

You can find a size guide for the relevant product on every product page - look for 'Size guide' above the size selector.
We also have a more 'generic', and less product specific size guide.
If you are in between sizes, go one up for a looser fit, go one down for a very tight, snug fit.

How should I take care of my Isobaa products?

We’ve designed our Isobaa garments to be easy to care for.
Our products come with attached care labels with the necessary instructions. Please refer to these, or any information on the product page.
If you require further advice, please contact us.

Other

Do you sell gift cards or vouchers?

We don't currently sell gift cards or vouchers.

About Isobaa

What's the best way to contact you?

The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@isobaa.com

Article: Hear it from the Herd

A landscape shot of the ocean with an array of speech bubbles floating around

Hear it from the Herd

Nothing tells the true story of a product like the voice of those who use it every day. We've gathered some of our favourite recent reviews from verified customers to give you a glimpse into their experiences.

Esther YEO

05/08/2024

Great for hot and humid climate

I live in Singapore where it is summer all year long and the climate is hot and humid. I got an Isobaa 100% merino 180 long sleeve top to test out its temperature regulation and moisture wicking capabilities. I wore it for cycling and is surprised that it really keeps me feeling cool and comfortable during my rides in the hot weather. The heat from my body dissipates through the extremely breathable fabric. Love it! I plan to get a few more items for my coming cycling trip to Japan in late autumn.

Womens Merino 180 Long Sleeve Crew (Stripe Wine/Fuchsia)

Womens Merino 180 Long Sleeve Crew (Stripe Wine/Fuchsia)

Ursa Abernathy

17/07/2024

Great hoodie!

Slim fit, comfortable. Love the thumb hole sleeves or I can fold them up. The torso is long, but not too long. I keep finding myself reaching for this when I want another layer - even now in the summer here! I love the zipped pockets too!!

Womens Merino 260 Casual Hoodie (Petrol)

Womens Merino 260 Casual Hoodie (Petrol)

Ann Sheppard

16/06/2024

Still fresh after 12 days cycling

I bought the baseball Merino tee in anticipation of a summer cycling tour of the Netherlands. Even with cycling between 40 - 90km per day the tee shirt is still fresh, has kept me warm as a base layer and cool when the sun finally showed itself!

Womens Merino 150 Raglan Baseball Tee (Cloud/Petrol)

Womens Merino 150 Raglan Baseball Tee (Cloud/Petrol)

David Forsyth

08/06/2024

Great light weight jumper

I already have a couple of these jumpers in different colours so clearly I like them! Great material very well made. The quality of the merino is better and more hard wearing than I have found anywhere else ( no hems unravelling or see through material here) Washes well and I can’t recommend them highly enough

Mens Merino 200 Long Sleeve Zip Neck (Navy)

Mens Merino 200 Long Sleeve Zip Neck (Navy)

Charlotte Hale

16/05/2024

Great hiking socks

Merino is great for reducing smells! You don't need to wash them after every use. I am retired and wear walking socks most of the time as they are very comfortable for walking around town or on the hills.

Merino Blend Hiking Socks (3 Pack - Forest/Green)

Merino Blend Hiking Socks (3 Pack - Forest/Green)

Ian Macpherson

30/04/2024

Compact, warm and windproof jacket

This is the 5th Isobaa product I've bought, and all have been excellent. The company is a delight to buy from. From communication, packaging and goods, all first class.
Specifically about the jacket, it's easy to carry as it packs into its own pocket. It's very light, but managed to keep out the winds and cold of a west of Ireland beach out. It was surprisingly warm.
5 Star product.

Mens Packable Insulated Jacket (Smoke/Black)

Mens Packable Insulated Jacket (Smoke/Black)

Berry

26/04/2024

So happy with my new jacket!

I love this jacket. I ordered from the USA and it was here within 3 weeks. I ordered a slightly bigger size than usual (first product order, so I was not familiar with fit) and glad I did. I like that it is roomy around my hips (can fit a sweater under it) but not too much, sleeves are good length too. It's lightweight and I'm excited that it's not down. Wool is so much warmer and I live in a rainy area, so it's handy that it can get a bit wet and still keeps me warm. It's hard to get a wool insulated jacket in the USA, and I am thrilled that it all worked out.
Thank you for a great product. I also really like the company's philosophy.

Womens Merino Wool Insulated Jacket (Navy/Orange)

Womens Merino Wool Insulated Jacket (Navy/Orange)

Raul Callejon

18/04/2024

Happy as a sheep on shearing day

I have struggling for quite a while trying to find a natural and breathable material that prevents prevents body smell. And I found it with Merino T-Shirts. It only itches a little bit on the first day, but then it becomes your second silky skin. Mind if you want to ride a bycicle! The T-Shirt soaks with sweat and, if you sweat profusely like myself, it becomes totally wet.

Mens Merino 150 Short Sleeve Crew (Navy)

Mens Merino 150 Short Sleeve Crew (Navy)

Ben Woods

13/04/2024

Quality Merino, Well-Fitted & Comfortable

Very good quality merino....certainly much better (weightier, softer) than that which I have been receiving from another very well-known merino specialist garment brand. Also a well-fitted (slim fit) item which is very comfortable to wear. Nice colour too!

Mens Merino 200 Long Sleeve Polo Shirt (Denim/Navy)

Mens Merino 200 Long Sleeve Polo Shirt (Denim/Navy)

Julian Sheriff

29/03/2024

Hoodie

Excellent product, warm, stylish

Mens Merino 200 Zip Neck Hoodie (Smoke)

Mens Merino 200 Zip Neck Hoodie (Smoke)

Tara Crespin

05/03/2024

Essential kit

I wear these tights a lot to cycle to work and they are great. They are comfortable and keep me warm without overheating. They dry quickly and don't take much space in a bag, perfect for bike packing !

Womens Merino 200 Tights (Black)

Womens Merino 200 Tights (Black)

B Stan

27/02/2024

My favorite garment

Luxurious feeling. So soft. Warm. Gets a lot a flattering comments. Great color combo. A little tricky to carefully unstitch the pockets, which I wish were secured/sewn to garment in way that made them double-useful as an interior pocket as well. How much to I like it? I bought an identical "back-up" one for when my first wears out and so I do not worry about using it heavily.

Mens LUX Hoodie (Petrol/Sky)

Mens LUX Hoodie (Petrol/Sky)

Wow, what an incredible collection of experiences and stories from our flock! It’s amazing to hear how our products become an essential part of your lives, however you may use them. Your feedback is so important to us as it helps us identify areas for improvement and deliver an even better experience. A big thank you to everyone who took the time to share their thoughts.

If you're interested in reading more reviews, you can find them on all our product pages, where a wide range of customer opinions are available (without any positive bias from us). 😉 We're also on Trustpilot where you can read even more authentic feedback from our customers.

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