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You can browse our products using the menu at the top of the homepage, or from various collections also on the homepage. If you are looking for something specific, use the search bar at the top of the page.
Be sure to use the filters on the top of the page when browsing products to quickly find the right items.
Once you have found a product you like...
Most major credit and debit cards are accepted.
To use a discount code, enter the code in the 'Discount code' box on the right hand side of the checkout
screen and press 'Apply'.
On mobile, you may need to open the 'Show order summary' dropdown at checkout to apply your code.
We aim to get your order sent as quickly as possible. Orders are usually sent within 2-3 working days, but may take longer during sales periods.
You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Tracking will only be available once at least one item in your order has been shipped. The fulfilment status will either be 'Partial' or 'Fulfilled'.
Once shipped the tracking details for each parcel sent will be available. You can click on this to take you to the tracking details.
Alternatively, you'll receive a dispatch notification via email for each parcel sent with tracking details included.
For delivery to a UK address, we use Royal Mail tracked delivery straight to your door. Please note, for bulky orders, your order will be delivered by Yodel or DPD.
For international orders, we use a tracked courier service via UKP or Seven Senders. The final mile courier will depend on your location, but this information will be available via your tracking link.
See our delivery pricing for more information.
We offer delivery to a large number of countries.
All of our delivery locations.
It's easy to check on the progress of an existing order via your tracking details. You can track your order by clicking on the relevant order in your account and clicking the tracking link.
Be sure to check our estimated delivery dates.
If you still have an issue and need to get in touch, please follow the simple steps to contact us and we'll get back to you to help.
We have a warehouse in both the UK and Germany. We always try to send your order from your nearest warehouse to ensure the quickest delivery service possible.
If you are ordering to the UK or Europe, you will not be liable for any customs or duties. For any international destinations, the usual customs and duties will apply.
There will be no extra duty or customs charges to pay on your orders delivered to the EU or UK.
The usual duty and customs charges apply to orders delivered to other destinations.
You are welcome to return items from different orders in one parcel.
Please make sure that you clearly note each item with its respective order number so our returns team can process your refund without delay.
If you have any further questions, please do not hesitate to contact us here.
You can return an item within 100 days of receiving your order if for any reason you're not completely happy with it.
Items should be returned in the same condition in which you receive them: the original product packaging and tags must still be attached, and the products must be in an unused condition (except in the case of products which you have discovered to be faulty upon use) - please contact us and be sure to select 'Faulty product' from the query topic dropdown.
You are responsible for the cost of returning your order back to us. You can do so using any courier of your choosing, but please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).
To make sure everything gets back to us safely and promptly, you cover postage costs to return an item.
Once we've received your item(s) back we will process your refund within 10 working days.
It's simple to set up a return for all or part of your order.
Please open a
return
and our customer service team will get back to you with further instructions.
Please see our
Refund Policy for more information.
We know sometimes you don't find the perfect size, colour, or style the first time. If you want to exchange your item, we ask you to:
If your original order was discounted, please get in touch with your new order number and our support team will be happy to issue a price match refund.
If something's not right with your item we aim to process your return and refund as quickly as possible so you can get back to finding great products. It normally takes between 5-10 working days for us to process your refund once we've received your return.
If you're concerned about your refund, please get in touch with your order number and returns tracking number, so we can investigate the delay for you.
If you haven't received your refund it is most likely because we haven't received and/or processed your return yet. Please note it normally takes 5-10 working days for us to process your refund once we have received your return.
Please contact us with your returns tracking number if it's been more than 10 working days so we can investigate.
If your item is faulty upon receiving it, please get in touch to receive a free return.
If you have problems with the item after using it, please get in touch as soon as you notice the problem and we will assess the fault. You just need to give us a few details:
If your claim is accepted, we will either arrange a refund or a replacement if we have stock available.
Please see our estimated order delivery dates.
If you would like to make changes to your order, such as a size change, please contact us as quickly as possible, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Unfortunately, we can't add another item to an order once it's already been placed.
However, if you place an additional order and then contact us with the order numbers, we will refund you the 2nd shipping fee.
Please note we can only do this for orders within the EU.
Please contact us as soon as possible using the contact form, and be sure to select 'Editing an order' from the query topic drop-down. Please note, we cannot guarantee this will be possible once your order is processing.
Order cancellation, before shipment, may be possible. If you wish to cancel your order please contact us as quickly as possible, making sure to select 'Cancelling an order' from the query topic drop-down and our support team will receive your request. We will do our best to make any updates requested, but please be aware that if your order is already processing at our warehouse, we can't guarantee that our request will reach them prior to dispatch.
If your order has already been shipped or delivered then you can follow our straightforward steps to Return all or part of your order. Once we receive your return, we will refund the price paid for the goods to the original payment method used.
We may have sent your items in separate parcels. Please check your dispatch confirmation or your account for more details.
If your order has been sent in multiple parcels you will see several tracking numbers. You can click these and see the full tracking details for each parcel.
If an item is missing, please contact us with the order number and the item details.
Yes, you can. Just visit your
account
to update your saved addresses.
Please note that you cannot update the email address linked to your account.
Should you wish to close and delete your Isobaa account, please contact us and we will delete your personal details and account as requested.
You can find a size guide for the relevant product on every product page - look for 'Size guide' above the
size selector.
We also have a more 'generic', and less product specific
size guide.
If you are in between sizes, go one up for a looser fit, go one down for a very tight, snug fit.
We’ve designed our Isobaa garments to be easy to care for.
Our products come with attached care labels with the necessary instructions. Please refer to these, or any
information on the product page.
If you require further advice, please
contact us.
We don't currently sell gift cards or vouchers.
The best way to reach us quickly is to fill out our contact form. You can also email us directly at support@isobaa.com
- 2024 -
Advent Calendar
Celebrate the season with our 12 Days of Gift-Giving Advent Calendar.
Each day reveals one of our carefully chosen products, designed to bring warmth, comfort, and a touch of seasonal joy
this winter. Come back daily to discover thoughtfully chosen gifts that make the holidays cosy, memorable, and full of
merino magic.
Give the skier in your life the gift of ultimate comfort with our mid-weight Merino blend ski socks! Designed for long days on the slopes, they feature cushioned support in the sole and shin to keep feet warm, dry, and comfortable. The Merino blend naturally regulates temperature and resists odour, making them ideal for multi-day wear. A thoughtful, sustainable gift they’ll appreciate every run!
Our superfine Merino hoodie is the perfect gift for outdoor lovers or anyone who enjoys comfort! It’s warm yet breathable, making it ideal for any season. With thoughtful details like a half-zip, thumb loops, and a comfy hood, it’s a versatile, eco-friendly essential and a gift that’s sure to become their new favorite, whether they’re out on the trail or relaxing at home.
Gift year-round comfort with our mid-weight Merino hoodie! Made from superfine Merino wool, it’s perfect as a mid-layer for hiking or casual wear. Features like zip pockets, chafe-free stitching, and thumb loops add practicality and comfort. Naturally temperature-regulating, odour-resistant, and quick-drying, this sustainable hoodie is a versatile, thoughtful gift for any adventurer.
Give warmth and versatility with our superfine Merino beanie! Crafted from double-layered 230gm Merino wool, it’s perfect for skiing, hiking, cycling, and more. This beanie keeps you warm on its own or fits comfortably under a hood or helmet. Naturally moisture-wicking, odour-resistant, and quick-drying, it’s an easy-care, sustainable choice they’ll reach for all winter.
Our most popular product, this superfine 180gm Merino long-sleeve top is a gift that keeps on giving! Perfect for outdoor adventures or casual weekends, it’s naturally soft, breathable, and odour-resistant. Thoughtful details like underarm gussets and chafe-free seams make it ideal for layering or wearing solo.
Gift ultimate comfort with our superfine 260gm Merino lounge joggers! Perfect for cosy relaxation or layering up for a pre or post-run stretch, they keep you warm when it’s chilly and breathe well when it’s warmer. With a soft drawstring waist, patch pockets, and chafe-free stitching, these joggers are naturally odour-resistant, easy-care, and sustainably made — an ideal addition to any wardrobe.
Gift all-season comfort with our versatile 200gm Merino zip neck! Ideal for both active, outdoor use and daily wear, it naturally adapts to temperature changes, staying cosy in the cold and cool in the heat. Odour-resistant, quick-drying, and sustainably made, it’s perfect solo or layered wear. With a raglan sleeve for easy movement and flatlock seams to prevent chafing, it’s a high-quality, practical gift for any adventure.
Our superfine 180gm Merino gloves make a thoughtful gift for any outdoor enthusiast! Designed to wear alone or as a snug liner, they offer warmth, breathability, and natural odour resistance in any weather. Quick-drying and easy to care for, these gloves are perfect for skiing, hiking, cycling, or everyday use — a versatile essential they’ll appreciate all season.
Our fine 180gm Merino and recycled polyester blend tee is the perfect gift for versatile comfort. Ideal as a base layer or casual top, it offers breathable warmth, natural odour resistance, and easy care. Thoughtfully designed with raglan sleeves for mobility and flatlock seams for comfort, it’s a durable, sustainable staple they’ll wear all year.
Add some festive cheer to their wardrobe with this 3-pack of Merino blend socks! Perfect for the colder months, these socks provide warmth, comfort, and natural breathability. The half-terry sole offers extra cushioning for all-day wear, while a ribbed cuff ensures a secure fit. With Merino’s natural odour resistance and easy-care qualities, these socks are a cosy, sustainable gift they’ll love all season.
Gift cosy relaxation with our Merino Blend Travel Slippers! Ideal after a long day or outdoor adventure, they combine warmth and durability with eco-friendly Seawool insulation, crafted from recycled bottles and oyster shells. With responsibly-sourced Merino and natural odour resistance, they’re a sustainable, stylish choice for ultimate comfort, complete with a recycled travel bag.
Keep them warm in style with our Merino Bobble Beanie! Crafted from extrafine Merino wool, it’s soft, naturally breathable, and odour-resistant — perfect for chilly days on the trails or around town. With a cosy ribbed cuff and seamless construction, this beanie is a comfortable, easy-care gift they’ll reach for all winter long.
Thank you for joining us on this journey through our Advent Calendar! We hope each gift brought a little warmth and inspiration to your season. Wishing you a joyful, cosy holiday and a wonderful year ahead!
